Support
Cadre is made by a very small team. Email reaches a human.
Get in touch
When something has gone wrong, the two details that help most are which version of Cadre you are running (shown at the bottom of the welcome screen) and your macOS version.
macOS says Cadre "cannot be opened"
Expected while our Apple notarisation is pending, and not a warning about your Mac. Open System Settings → Privacy & Security, scroll to Security, click Open Anyway next to the message about Cadre, and confirm. You only do this once. On macOS 15 and later the older right-click → Open shortcut no longer works.
Cadre cannot record my screen
macOS requires explicit permission. Open System Settings → Privacy & Security → Screen & System Audio Recording and enable Cadre, then restart the app.
My microphone is not in the recording
Cadre tells you during recording if a track could not be captured. Check System Settings → Privacy & Security → Microphone and make sure Cadre is enabled and the right input device is selected in the recording toolbar.
I bought a subscription — how do I activate it?
Your receipt contains a licence key. Open Cadre, go to Preferences → Licence, and paste it with the email address you bought with. The confirmation page after checkout can also hand the key to the app directly.
Refunds and billing
See Refunds.