Support
Cadre is made by a very small team. Email reaches a human.
Get in touch
Contact Jack at jack@cadre.cam.
When something has gone wrong, the two details that help most are which version of Cadre you are running (shown at the bottom of the welcome screen) and your macOS version.
macOS says Cadre "cannot be opened"
Current Cadre downloads are Developer ID signed and notarized by Apple, so they should open through the normal macOS security flow. Download the latest copy from cadre.cam and confirm that you are using an Apple Silicon Mac with macOS 13 or later. If macOS still refuses to open it, email us with your Cadre and macOS versions so we can investigate.
Cadre cannot record my screen
macOS requires explicit permission. Open System Settings → Privacy & Security → Screen & System Audio Recording and enable Cadre, then restart the app.
My microphone is not in the recording
Cadre tells you during recording if a track could not be captured. Check System Settings → Privacy & Security → Microphone and make sure Cadre is enabled and the right input device is selected in the recording toolbar.
I bought Cadre — how do I activate it?
Your receipt contains a licence key. Open Cadre, go to Preferences → Licence, and paste it with the email address you bought with. The confirmation page after checkout can also hand the key to the app directly.
Refunds and billing
See Refunds.